ARA’s mirrored surveys are tailored to match a number of different treatment types:
• Residential treatment centers
• Detox treatment centers
• Intensive outpatient programs
• Psychiatric hospitals
• Partial hospitalization programs
• Outpatient programs
• Sober living homes
They compare patients’ needs and perceptions with the services provided, how they were provided, and staff performance: they identify variances between the necessities of each party and enable facilities to more accurately align their services to meet the expectations of their patients.
Patient Experience Surveys
These interviews cover a broad range of topics relating to the patient experience while in treatment, and to issues pertaining to a patient’s ongoing recovery after discharging from treatment.